Shipping & Returns

Thank you for choosing Shop by Salt for your home furnishing needs. We want to ensure that your shopping experience with us is as seamless and convenient as possible.

Shipping Information

Shipping Methods: We offer standard shipping within the Continental United States. Delivery times may vary depending on your location. You will be notified within 48 hours of placing your order with an approximate timeframe.

Order Processing: Once your order is placed, we aim to process and ship it within 3-5 business days. Orders placed on weekends or public holidays will be processed on the next business day. During holidays, promotional periods, or in the event of bad weather, shipping delays may occur.

Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you confirm your purchase. Some oversized pieces may be subject to additional shipping and handling fees.

Shipment Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

Shipping Restrictions: At this time, we only offer shipping within the Continental United States. We do not ship to P.O. boxes or APO/FPO addresses.

Local Pick-Up

For customers who prefer to pick up their orders at our Shop by Salt Fair Haven location, we offer a convenient local pick-up option for in-stock items. During the checkout process, you will have the option to select local pick-up as your preferred delivery method if you are eligible. Orders eligible for local pick-up are typically available for collection within 2-3 business days after order processing. Once your order is ready for pick-up, we will notify you via email or phone with detailed instructions on how and when to collect your items.

Returns & Exchanges

We understand that sometimes you may need to return or exchange an item. Please read the following guidelines carefully to ensure a smooth return process:

Eligibility:

To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. It should be accompanied by the proof of purchase, such as the order confirmation or receipt. Please note that we do not accept returns on final sale items or custom orders. Additionally, prior purchases are not eligible for price adjustments.

Timeframe:

You have 14 calendar days from the date of delivery to initiate a return or exchange. Beyond this period, we may not be able to process your request.

Return Process:

To initiate a return or exchange, please contact our customer support team via email or phone. Our team will guide you through the process and provide you with a return authorization number, which must be included with your returned item. Returns may also be made in our Shop by Salt Fair Haven location.

Return Shipping:

Unless the return is due to a defective or damaged product, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method and insuring the package to ensure its safe return.

Refunds/Exchanges:

Once we receive your returned item and verify its eligibility, we will process the refund or exchange. Refunds will be issued as store credit only. Exchanges will be subject to product availability.

Non-Returnable Items:

Certain items such as final sale or custom orders are not eligible for return. Please check the product description or contact our customer support for further details.

Stock & Back-Orders

We work hard to update our site often and provide accurate shipping timeframes. While we try to feature in-stock items, we are unable to guarantee stock availability. If you purchase an item that is unfortunately out of stock, we will contact you with an estimated restock date. If this date isn’t to your liking, you will receive a full reimbursement to your original form of payment. Changes to estimated ship dates due to delays in production may occur and are subject to change. Our team will notify you of any changes to your order.

COVID Delays

Many manufacturers continue to experience longer than normal lead times and unforeseen disruptions in production. Estimated restocking dates are more fluid than ever due to the global supply chain disruptions and shipping delays. We will be sure to notify you of any changes to anticipated lead times as we are made aware.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support immediately. We will work with you to resolve the issue promptly, whether it involves arranging a replacement, repair, or refund.

Canceling Your Order

If you would like to cancel your order, please request a cancellation by contacting us within 24hrs of placing your order. If your order has previously shipped, you will be responsible for the applicable shipping charges. All custom orders are not eligible for cancellation after 48 hours.

Contact Us

If you have any questions or concerns about our shipping and return policies, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Email: info@shopbysalt.com

Phone: 732-268-7875